Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications:BCom

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- (Order to Cash,Cash App,Collection & Dispute,Billing, Deduction) Responsibile for dispute management processing dispute tickets taking client calls

What are we looking for

Ability to establish strong client relationship
Ability to handle disputes
Ability to manage multiple stakeholders
Ability to meet deadlines
Adaptable and flexible Dispute management
Client handling skills Roles and Responsibilities:
Business Operation Management
Deductions Management
Customer Service Management
Credit Management & Assessment
Priority Skill Collections Processing
Customer Service: Protect client relationships while recovering funds.
Problem Solving: Handle routine and complex account issues.
Process Management: Apply knowledge of Order-to-Cash (OTC) cycles, cash application, and dunning processes.
Communication: Strong verbal and written skills for internal and external interactions. Manages overdue accounts by contacting clients via calls, emails, and chats to resolve payment issues, negotiate payment plans, and prevent bad debt, focusing on maintaining client relationships while meeting collection targets and SLAs, involving coordination with internal teams like Billing and Credit, and handling administrative tasks like statement preparation.