About the Role

We are looking for a high-impact Technical Program Manager to drive enterprise project execution and strategic account growth for our flagship Conglomerate Client. This is a senior, highly visible role that sits at the intersection of delivery excellence and enterprise sales — requiring both sharp operational rigor and a commercial mindset.

You will be the single point of contact for one of our most strategic enterprise accounts, owning end-to-end project delivery, stakeholder relationships, and revenue growth targets.

Key Responsibilities

A. Project Execution & Delivery (70%)

Serve as the primary external Point of Contact for all project updates, escalations, and communications with Enterprises stakeholders across business units.
Own end-to-end project execution for all ongoing deployments — from SOW sign-off through go-live — ensuring timelines, milestones, and quality standards are consistently met.
Drive internal coordination across Product, Engineering, Pre-Sales, and QA teams to align on deliverables, resolve dependencies, and eliminate blockers.
Review, negotiate, and execute Statement of Work (SOW) agreements in collaboration with legal, finance, and sales teams — both internally and externally.
Proactively identify and escalate commercial and technical risks that could impact delivery timelines or customer outcomes; maintain a live risk register with mitigation plans.
Manage structured governance cadences — weekly project updates, monthly business reviews, and quarterly CSAT reviews — to track progress, surface gaps, and drive accountability.
Anchor quarterly business reviews (QBRs) with the customer to assess satisfaction, close delivery gaps, and align on the roadmap ahead.
Escalate red flags, delivery risks, or account health concerns to the Head of Enterprise Sales in a timely and structured manner.
Maintain accurate project documentation, dashboards, and status reports accessible to both internal and external stakeholders.

B. Revenue Growth & Commercial Accountability (30%)

Own and drive upsell and cross-sell revenue of ₹5 Cr annually within Enterprises, focused exclusively on Enterprise Business — identifying expansion opportunities across new business units, use cases, and product lines.
Establish and nurture OEM partnerships that contribute to top-line revenue growth and improve EBITDA margins — identifying the right partners, structuring commercial arrangements, and driving joint GTM motions.
Collaborate with the Enterprise Sales head to build account plans that map customer strategic priorities to our product capabilities and identify whitespace for growth.
Track account-level revenue performance, forecast accuracy, and pipeline health — providing regular updates to sales leadership.
Participate in commercial negotiations and contract renewals, ensuring pricing, scope, and terms reflect the value delivered.
Build executive-level relationships within Enterprises to position the company as a long-term strategic technology partner, not just a vendor.

What We're Looking For

6–10 years of experience in Technical Program Management, Delivery Management, or a hybrid delivery + sales role — preferably in SaaS, AI, or enterprise technology.
Proven track record managing large, complex enterprise accounts with multiple internal and external stakeholders.
Strong commercial acumen — ability to identify upsell opportunities, own revenue targets, and participate meaningfully in commercial conversations.
Exceptional stakeholder management skills — comfortable engaging CXOs, business heads, and technical teams with equal confidence.
Experience managing SOWs, project contracts, and delivery governance frameworks.
Familiarity with enterprise software deployment lifecycles — including product rollout, integration, QA, and hypercare phases.
Strong analytical and communication skills — ability to distil complex project status into crisp executive updates.
Experience working with or establishing OEM/technology partnerships is a strong plus.
PMP, PRINCE2, or equivalent certification preferred but not mandatory.
Prior experience with large Indian conglomerates or enterprise accounts (Adani, Reliance, Tata, L&T etc.) is a significant advantage.

Technical Program Manager

state program manager