Job Title	Senior OperationsStaff
Function	Operations
Reports To	Inbound Shift In-charge / Outbound Shift In-charge (as applicable)
Location	Branch / Service Centre / Hub / Warehouse / PUD (Location Agnostic)
Travel Required	25%þ50%☐75%☐

AboutDHLBlue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleaders network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being anEmployer of Choiceis not just a goalitsa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

TheSenior Ops Staffis responsible forexecuting and supporting day-to-day operational activities across Blue Dart's Service Centres, Hubs, Warehouses and Processing Units while ensuringhigh standardsof shipment accuracy, operationalproductivityand service quality.

In addition to performing operational processing activities, the role supports Shift In-charges byassistingin work allocation, coaching newly inducted employees, handling operationalexceptionsand ensuring adherence to Blue Dart's Standard Operating Procedures. The incumbent playsan important roleinmaintainingoperational discipline, supporting servicecommitmentsand driving consistent execution across operational workstations.

Job Purpose:

To ensure efficient shipment processing and operational execution bymaintaininghigh levelsof productivity, quality,safetyand operational compliance while supporting the Shift In-charge in achieving daily operationalobjectivesand mentoring junior operations team members.

KeyRoles & Respon sibilities:

Operations Execution

.Perform receiving, segregation, sorting, scanning, bagging,taggingand shipment processing activities across operational workstations.

.Support loading and unloading of shipments while ensuring safe material handling practices.

.Ensureaccurateshipment routing and prevent operational errors and mis-sorts.

.Perform shipment reconciliation and manifest verification.

.Support operational continuity during peak volumes and contingency situations.

Data Entry & Operational Documentation

.Perform operational data entry and shipment updates using company systems.

.Ensuretimelyandaccurateprocessing of operational transactions.

.Verify shipment labels,manifestsand shipment documentation.

.Maintainaccurateoperational records and report discrepanciesimmediately.

.Support inventory and shipment reconciliation activities.

Operational Quality & Process Excellence

.Ensure compliance with Blue Dart Standard Operating Procedures across all operational activities.

.Perform quality checks to minimise shipment handling errors and operational exceptions.

.Identifyopportunities for improving operational efficiency and workflow.

.Support implementation of operational improvement initiatives.

.Ensurehigh standardsof operational accuracy and productivity.

Coaching & Team Support

.Assistnewly inducted Ops Staff during on-the-job training.

.Share operational best practices and promote adherence to SOPs.

.Support Shift In-charges in coordinating daily operational activities.

.Assistin balancing workload across operational workstations during peak periods.

.Promote teamwork and collaboration across the operations team.

Safety, Security & Compliance

.Follow all operational safety standards and Blue Dart security procedures.

.Ensure safe handling and movement of shipments.

.Report operational incidents, damagedshipmentsor unsafe conditionsimmediately.

.Promote a culture of workplace safety and operational discipline.

.Ensure compliance with statutory and operational requirements.

Workplace Discipline & Brand Representation

.Maintainhigh standardsof personal grooming,hygieneand professional appearance.

.Wear the prescribed Blue Dart uniform and identity card while on duty.

.Demonstrateprofessionalism,punctualityand operational discipline.

.Maintaina clean and organised work area.

.Represent Blue Dart's values through positive behaviour,teamworkand commitment to operational excellence.

Continuous Improvement

.Participatein operational reviews and team briefings.

.Support implementation of new operational processes and technology.

.Share improvement ideas to enhance operational productivity and service quality.

.Contribute towards continuous improvement initiatives across the facility.

.Support operational readiness during business expansion and peak seasons.

Qualifications & Experience:

Education:

.Minimum10th Standard Pass.

.10th Standard or higher qualification preferred.

Experience:

.3-6 yearsof relevant experience inlogistics, express distribution, warehousing, courieroperationsor supply chain operations.

.Experience in shipment processing, sorting,scanningand warehouse operations preferred.

.Exposure to handheld scanners and warehouse management systems will be an advantage.

Eligibility Requirements:

.Minimum age18 years.

.Physically fit to perform operational activities involving standing,walkingand manual handling of shipments.

.Willingness to work rotational shifts, weekends and public holidays based on business requirements.

.Basic English reading and communication skills.

.Basic computer and handheld scanner/mobile application skills.

.Strong understanding of operational discipline and process compliance.

Skills & Capabilities:

Technical Skills:

.Shipment Processing & Sorting

.Shipment Scanning & Reconciliation

.Bagging, Tagging & Labelling

.Loading & Unloading Operations

.Basic Data Entry

.Operational Documentation

.Barcode Scanner & Mobile Device Usage

.Basic Computer Skills

.Basic English Reading & Communication

Key Competencies:

.Operational Excellence

.Attention to Detail

.Teamwork & Collaboration

.Coaching & Knowledge Sharing

.Accountability

.Integrity

.Time Management

.Safety Orientation< /p>

.Continuous Learning

.Professional Grooming & Discipline

Key Performance Indicators:

KRAs	KPIs
Operational Productivity	Processing Productivity . SLA Adherence . Throughput Achievement
Quality & Accuracy	Scanning Accuracy . Zero Mis-sort . Shipment Handling Accuracy . Operational Quality
Safety & Operational Compliance	SOP Compliance . Safety Compliance . Zero Operational Incidents
Team Support & Operational Excellence	Support to Shift Operations . Coaching of New Employees . Process Improvement Participation
Workplace Discipline	Attendance . Punctuality . Uniform & Grooming Standards . Workplace Discipline

Why joinDHLBlue Dart

When you join us,you'renot just taking a job-you'rebecoming part of a purpose-led movementthat'sreshaping the future oflogisticsacross India and the world. At Blue Dart, wedon'tjust deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here'swhat makes us stand out:

Great Place to Work® Certified-a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive payand performance-linked rewards that truly recognize your impact.

Structured learning,global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebratesdiversity, innovation, and bold thinking-where your voice is heard and your contributions matter.

Global career pathsacross the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working withIndia's most awardedlogisticsbrand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a companythat'snot justa logisticsleader-but a Great Place to Work.Come grow with us.

Senior Operations Staff (Shillong)