Responsibilities:

The incumbent will be responsible for :

Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors
Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.
Create SOP s, DTP s, checklists etc. whenever required
Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
Ensure timely closure of monthly audit activities conducted by Internal Controls team.
Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks
Ensure compliance with AXP policies
To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Critical Factors to Success:

Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand
Writes well, using proper grammar and professional language.
Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
Anticipates changing customer and process needs and seeks to create value for the customer and the process.
Is professional and focused on solutions, independently resolves conflicts before the case gets escalated

Minimum Qualifications

Japanese Language Specialist with proficiency in Reading, Writing and Speaking. Minimum JLPT N3 Level certification
Must be a B. Com Graduate or higher with minimum work experience of 2 - 3 years, good accounting knowledge, good communication (verbal & written) skills.
Knowledge of Accounts Payable, Procure to Pay process is preferred.

Technical Skills/Capabilities:

- Knowledge of MS Office tools e.g. Word, PowerPoint, Excel

Knowledge of Platforms:

- Oracle

- SAP Ariba

- Bridger Insight XG

Operations Support - Japanese Language