Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

Language - Ability:English(Domestic) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do We are looking for a meticulous and proactive product operations specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts and deep-dive issue investigations. As a Product Operations specialist, you will play a crucial role in managing the lifecycle of program operations - form product activations to program health reviews, scalability and profitability. You ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding program, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.

What are we looking for

Attention to detail with a process-oriented mindset
High level of discretion and sound judgement in handling sensitive accounts
Effective written communication skills and documentation abilities
Ability to work independently and manage time efficiently across multiple workflows Roles and Responsibilities: Product Activations
Manually review and process product activation requests within a defined product suite
Validate eligibility criteria and ensure all activation guidelines are met
Log and document all activation decision with accuracry and compliance checks Program Maintenance
Conduct routine and ad-hoc account reviews for participarting non-profits
Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria
Document all actions taken in internal system and escalate questionable cases as per SOPs Support for initiatives & Special projects
Provide operational support for onboarding new programs or partners
Participate on one-time deep-dive investigations into anomalies or specific request categories
Collaborate with cross-functional teams to execute special deliverables tied to product operations.

Business Advisory New Associate-Messaging