Role Overview

You will join Exponent's Charging Network team in a central process excellence role, owning the design, standardisation, and continuous improvement of processes across deployment, operations, and service of the charging network. You will operate at the intersection of field execution, system workflows, and network performance—ensuring consistency, scalability, and reliability of operations across all India locations. The role calls for structured thinking, operational rigour, and the ability to drive alignment across cross-functional teams while continuously improving process efficiency and network uptime.

Responsibilities

Process Design and Standardisation

Own end-to-end process design across charging network deployment, operations, and service
Define clear SOPs, workflows, and execution standards across sites and teams
Drive standardisation to reduce variability in field execution
Continuously refine processes based on on-ground feedback and performance data

Operational Excellence and Performance Improvement

Identify inefficiencies across deployment, uptime, service response, and issue resolution
Drive structured problem-solving to improve turnaround times and network reliability
Establish and track key operational metrics across the charging network
Lead initiatives to improve utilisation, uptime, and service quality

Cross-Functional Coordination

Work closely with deployment, service, product, and supply chain teams
Align processes with product design, hardware constraints, and field realities
Drive closure of operational gaps through structured follow-ups and escalation
Ensure seamless handoffs between deployment, commissioning, and service

Field Feedback and Continuous Improvement

Build mechanisms to capture structured feedback from field teams and service engineers
Translate recurring issues into process, design, or training improvements
Close the loop between field insights and central decision-making

Systems and Data Discipline

Improve process visibility through dashboards, tracking systems, and reporting
Ensure data accuracy across installations, service logs, and network performance
Drive adoption of tools and systems that enable consistent execution

Risk Management and Network Stability

Identify risks across deployment readiness, service capability, and operational dependencies
Build mitigation plans to ensure continuity and reliability of the charging network
Drive proactive issue identification and resolution before escalation

The Ideal Candidate

Strong grounding in operations, process excellence, or program execution
Experience working with field operations, service networks, or infrastructure deployment
Ability to convert ambiguity into structured processes and execution plans
Clear communication and stakeholder management across functions
Strong analytical and problem-solving capability
Balances detail orientation with system-level thinking
Drives outcomes through ownership, not authority
Bias for action with disciplined execution

About Exponent Energy

Exponent Energy is revolutionizing electric mobility with a 15-minute full-charge ecosystem powered by our proprietary energy stack—batteries, chargers, and supporting technology.

Our mission: Simplify energy for electric vehicles.

Our philosophy:

Break. Believe. Build.

Break assumptions. Break the thumb rule.

Believe in the team, the process, and the learnings from every stumble.

Build fast. Build passionately. Build to simplify.

Manager - Charging Network Operations & Process Excellence