We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Network Engineer at Civica

We are seeking a proficient Network Engineer to join our Civica Infrastructure Team. This role requires a strong foundation in Infrastructure Engineering, as well as comprehensive experience with wide-area networking technologies and enterprise-level settings.

In this role, your main responsibility will be to oversee, maintain, and continuously enhance the health, resilience, and performance of Civica's network infrastructure. You will work with a diverse array of advanced technologies, including local data centres, hybrid cloud connectivity, multi‑vendor networking, CDN services, and SD‑WAN.

You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams.

What you'll be doing:

Network & Infrastructure Operations

Manage and maintain Civica's network infrastructure to ensure availability, performance and security
Design, build and support networking solutions across on‑premise data centres and hybrid cloud environments
Support technologies including WAN, LAN, SD‑WAN, CDN services and hybrid cloud connectivity
Act as a senior technical escalation point for network‑related incidents in a 24x7 operational environment

Service Delivery & Customer Engagement

Engage with internal Civica business units to deliver projects in line with agreed service levels
Support environment changes and resolve service outages, including after‑hours activities when required
Notify and coordinate with multiple resolver teams during service‑affecting incidents

Documentation & Accuracy

Produce and maintain accurate technical documentation in line with Civica policies and data protection laws
Create and update:

High‑ and low‑level designs
Methods of Procedure (MoPs)
Network diagrams and maintenance records

Compliance & Governance

Adhere to Civica's Technology Centre Service Management processes including:

Change management
Risk management
Vendor management
Incident, request, and problem management

Successfully process and implement change requests in line with change management policy

Continuous Improvement

Continuously tune and improve monitoring and alerting systems
Contribute to knowledge management through feedback, article creation and process improvement
Proactively suggest improvements to policies, procedures and operational practices
Participate actively in continuous improvement initiatives

Work Management & Performance

Take personal responsibility for time management and workload
Meet productivity, utilisation, quality and compliance targets
Contribute to knowledge sharing and operational excellence
Achieve annual objectives through the Civica performance management framework

Team & Culture

Work in a way that reflects Civica's culture and values
Share knowledge via Confluence and SharePoint

Requirements

What you will bring:

Mandatory Technical Competencies

Strong understanding of core networking concepts and architectures
In‑depth knowledge of network hardware technologies
Experience in remote and onsite administration
Strong understanding of network operations environments, systems and services
Routing protocol expertise: BGP, OSPF, EIGRP
Hands‑on experience designing and supporting:

Cisco Nexus and Catalyst switches
Cisco ASA and FirePower firewalls

Knowledge of networking tools and monitoring platforms
Public cloud networking experience (Azure and/or AWS)
Ability to understand and execute structured change management processes

Highly Desirable Technical Competencies

LAN, WAN and enterprise networking using Cisco platforms
Advanced troubleshooting across routing, switching and connectivity issues

Desirable Qualifications & Experience

Knowledge of cloud networking, load balancers and server technologies
Bachelor's degree in engineering or Networking
Networking certifications (preferred)
In‑depth knowledge of IT Service Management and IT Operations Management tools
Experience supporting change adoption in a fast‑paced environment

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to give back with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work-life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role If so, then we would love to hear from you.