About the role

We're looking for a Financial Systems Support Analyst to be the day-to-day support point of contact for our core finance systems — NetSuite, Zip, Ramp, and Stripe. In this role you'll own the Financial Systems support queue, resolving the requests that Finance, Accounting, Legal, and RevOps teams raise when they need changes made, records corrected, workflows unblocked, or access granted.

This is a hands-on, service-oriented role. Most of your work is responsive support assisting our finance and accounting function with room to take on light automation and process-improvement work as you grow into the systems.

What you'll do

Own the Financial Systems support queue. Serve as the first point of contact for finance-systems requests; triage, prioritize, and resolve tickets accurately and on time, and keep requesters updated on status.
Recognize issue patterns and investigate the root cause of issues to coordinate with the rest of the team.
Support NetSuite transactions. Correct, void, and delete journal entries, payments, credit memos, and invoices; update invoice items, GL accounts, departments, dates, and tags; and assist with month-end close tasks such as moving bill payments between periods and clearing errors.
Support Zip procurement workflows. Help users move purchase orders through approvals, adjust or remove approval and legal-review steps, and reassign approvers and requesters when employees change roles or are deactivated.
Manage user access and provisioning. Grant, adjust, and offboard user access and roles across NetSuite, Zip, and Ramp in line with access policies.
Keep integrations healthy. Investigate and clear sync issues between systems — Stripe→NetSuite, Zip→NetSuite, and bank feeds — and resolve payout and posting errors.
Handle system configuration requests. Create and rename departments and GL accounts, adjust forms and fields, and support connected tools such as FloQast and Ramp.
Contribute to light automation and improvement. Help maintain and improve integrations and workflow automations (e.g. Workato recipes, Stripe/Salesforce→NetSuite mappings, dunning), testing changes in a sandbox before rollout — a growing part of the role over time.
Document and share knowledge. Write up common fixes and how-tos, and provide friendly troubleshooting and guidance to finance stakeholders so recurring requests get faster (or self-served) over time.

What we're looking for

Must-have qualifications

2–4+ years supporting or administering NetSuite (or a comparable ERP) in a hands-on, operational capacity.
Solid working knowledge of core accounting objects and advanced revenue management — journal entries, invoices, payments, credit memos, and GL structure.
A strong service mindset: comfortable resolving a high volume of transactional requests accurately, quickly, and with clear communication.
Experience with procurement or AP tooling such as Zip, Ramp, or similar.
Strong attention to detail and the judgment to know when a request needs a second set of eyes.

Nice-to-have qualifications

Experience with integration/automation tools (Workato or similar iPaaS) and Stripe→NetSuite billing flows.
Exposure to SOX / IT general controls and access-management best practices.
Experience in a multi-entity, multi-currency environment.
Experience with IT systems support

Netsuite Financial Systems Support Analyst