Skill required: Commercial Banking Operations - Core Banking

Designation: Banking Operations Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do We are seeking a dynamic and experienced professional to join our team as a Delivery Lead Manager in commercial banking operations. In this role, you will be responsible for overseeing and managing various aspects of banking operations. You will provide strategic direction, ensure operational efficiency, and deliver exceptional customer service across multiple banking channels. The ideal candidate will have a strong background in CRE/Commercial Lending and Credit Services and proven leadership skills to drive results in a competitive banking environment.

What are we looking for EXPERIENCE: 15+ Years in Banking Operations and related role within the financial industry Additional Must have skill required Project Transition Exp. Additional Good To Have Skill Required nCino and Loan Covenant exposure/experience Soft skills required Good communication and team handling exp. WORKING CONDITIONS Employee should be flexible with shifts and willing to extend their shift timings during the transition phase. Work Location: Chennai and work from Office only CRE/Commercial Lending & Credit Services Expert(X) Client Relationship Management Expert(X) People Management Expert(X) Working knowledge on nCino Platform Skilled (S) Communication Expert(X) Cost Optimization Expert(X) Analytical & Proactive Skills Expert(X) Quality Concepts and Tools Expert(X)

Roles and Responsibilities:

Oversee and manage the day-to-day operations ensuring efficient and customer-centric services. Sound understanding banking operations and experience working on different LOBs (CRE, Commercial & Industrial, Specialized Industries, etc.) Ensure compliance with banking regulations, policies, and guidelines in payment banking operations. Drive the development and implementation of new products, services, and digital solutions to meet customer needs and market demands. Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcome Analyze customer behaviors, and competitive landscape to identify business opportunities and drive innovation. Provide guidance and support to operations teams, including performance management, training, and professional development initiatives. Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence. Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies. Stay updated on industry best practices, emerging technologies, and regulatory changes affecting retail banking and commercial banking operations. Prepare and present operational reports, financial analysis, and performance updates to senior management. Ensure critical issues raised during operations are acted and resolved in real time. Proactively manage and monitor control efficacy to ensure potential risk is minimized Demonstrate ability to analyse data, identify trends and variances, draw conclusions and put forward recommendations that are insightful and address improvements for current and future needs of the business Excellent written and verbal communication skills and demonstrated ability to provide robust and relevant financial advice to key internal stakeholders