Duties And Responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

Wear safety protection equipment as provided in line with department regulations and any local legislative requirements

Handle and store chemicals in line with hotel regulations and any local legislative requirements
Greet and acknowledge guests

Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures

Report to supervisor needed repairs or unsafe conditions

Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

Respond to guest complaints, special requests and take action to ensure guest satisfaction
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Report, turn in, and/or log all lost and found items according to established procedures

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

May regularly assist with deep cleaning projects
May have turndown duties
May assist with other duties as assigned

This Job Requires Ability To Perform The Following

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large

weights/objects

Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Able to work alone as well as being a team member
Communication skills used frequently when interacting with guests and employees
Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Qualifications And Requirements

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).

Guest Service Associate - Housekeeping