Microsoft 365, Power Bi, Change Management, Incident Management, Problem Management, Microsoft Excel, Major Incident Management, ITIL Foundation Certification, ServiceNow or equivalent ITSM platform, Reporting Skills

Major Incident Management, Third Party Escalation, Internal Escalation

technology architecture , It Service Management, Power Bi, Cloud Technologies, Service Now, Grafana, Major Incident Management, Splunk, Excel, Microsoft Teams, Network routing topology, Incident triage monitoring tools, Agile team environment, Virtual server technology fundamentals, Linux Server OS, Systems engineering, IT Support fundamentals, Escalation frameworks, Production Support