e for providing exceptional support to our customers, troubleshooting technical issues, and ensuring a smooth user experience.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot hardware and software issues.
Assist in the installation and configuration of software applications.
Document and track customer interactions and resolutions in the support system.
Collaborate with engineering and product teams to resolve complex issues.
Maintain a high level of customer satisfaction by delivering timely and effective support.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding of operating systems (Windows, Linux, MacOS).
Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
Basic knowledge of database management and SQL.
Excellent problem-solving skills and attention to detail.
Strong verbal and written communication skills.
Ability to work effectively in a team environment and independently.

Job Title: Technical Support Engineer

Qualification : Any degree / B.Tech

Year of passing : 2021-2026

Experience: Freshers & experience

Salary: 3.25lpa to 4.5lpa

Location: Bangalore and hyderabad

Requirement: Good communication & skills required

Interested Candidate Kindly Call Or What's App Srija HR - 8124 404 404