Problem Solving, Familiarity with CRM software, Technical Support, Documentation, Product Knowledge, Customer Interaction, Inside Sales Support

Servicenow, Saas, JIRA, Sql, MySQL, Postgres, Rest Apis, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

VMWare, Troubleshoot Software Issues, Software Tech Support Knowledgebase Sharing, Software Test Execution, Software Test Documentation, Software Issue Investigation, Customer Software Simulations, Microsoft Windows OS, Factory Automation Support, Software Test Scripts, Software Test Simulation, Software Test Cases, Virtual Machine Support

Problem Solving, engineering design tools

Identity And Access Management, Python Scripting, Restful Apis, information security concepts, Customer Support, least privileged access practices, role based access control, technical support

Saas, UEM, Problem-solving, Troubleshooting, technical support

Okta, Cisco, Meraki, Aruba, Technical Support, Entra ID, Active Directory

Debugging, Escalation Handling, Documentation, product management, Customer Interaction

Cybersecurity, Windows Server, Information Technology, Technical Consulting, Linux, Troubleshooting Tools, Microsoft Defender, Technical Support, Microsoft Sentinel