analytical and troubleshooting abilities, managing and supporting enterprise-level packaged applications, incident management and problem resolution methodologies, O9 Solutions

Integration, Soap, Json, Sql, Devops, REST, Linux, Iis, Agile Methods, Xml, Api, Oracle, L2 application integration support, Service Architecture, API connections, middleware tools

Unix, Windows, Grafana, MySQL, Microsoft Azure, Excel, Pycharm, Putty, SQL server, Winscp, Linux, Elastic Search, MongoDB, Microsoft Windows Operating systems, Word, Azure Alerts, Server Logs, Application Logs, Azure Monitoring, SaaS Application logging and Monitoring, zendesk, Salesforce, Data Dog, Application Insight, AWS cloud Infrastructure, Advance Formulas

Problem Solving, Familiarity with CRM software, Technical Support, Documentation, Product Knowledge, Customer Interaction, Inside Sales Support

Performance Monitoring, Rabbitmq, Log Analysis, Json, Sql Basics, Rest Apis, Xml, Servicenow, DataWeave basic troubleshooting, SFTP File integrations, APIM exposure, Splunk or similar monitoring tools, Queue monitoring, Message reprocessing, MuleSoft Anypoint Platform, API authentication troubleshooting, API troubleshooting, Azure Service Bus, JAMS Scheduler, HTTP error analysis, Production incident management, Mule 4 Runtime, Azure Data Factory basic operational knowledge