Roles & Responsibilities:-

Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements.
Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction.
Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives.
Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability.
Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity.
Experience with Pre-sales development & Post sales development.
Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations.
Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must.
Exposure to project management, Project planning, schedule, cost & resource allocation.
Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation.
Good experience with tools like: MS Visio, Balsamiq.
Timely status reporting to management and to the client.
Ability to manage escalations and issue resolution.
Consultative role in understanding business / defining frameworks for projects.
Delivering and communicating add-on features solutions to clients.
Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.
Good knowledge of APIS, Web services, Payment Gateways.
Analyze complex requirements and suggest solutions based on experience.
Prior programming knowledge would be an advantage to this role.

Must have -

Minimum 4 years of Experience as a BA in IT Service Industry.
Proven experience as a Business Analyst role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to technical and non-technical stakeholders.
Proficiency in business analysis methodologies, tools, and techniques.
Familiarity with project management principles and practices.
Knowledge of industry best practices and emerging trends in business analysis.

Sr. Business Analyst