Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure PaaS

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the development and improvement of support processes and tools.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Azure PaaS.
Experience with cloud infrastructure management and deployment on Microsoft Azure platform.
Strong troubleshooting skills for diagnosing and resolving application and infrastructure issues.
Familiarity with monitoring tools and incident management processes within cloud environments.
Ability to analyze system logs and performance metrics to identify root causes of problems.
Knowledge of automation and scripting to streamline support tasks and improve efficiency.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Azure PaaS.
This position is based at our BDC6F - SEZ office.
A 15 years full time education is required.