This virtual global position will support Concur COMPLEAT, a robust quality assurance system that automates file-finishing, reduces PNR processing time, ensures reservation accuracy and does Auto-ticketing. Concur COMPLEAT drives revenue, automates processes and eliminates manual tasks. COMPLEAT is a product of Concur.
It supports multiple global distribution systems and is fully integrated with GBT existing front- and back-office systems and support exporting data to third-party tools.
The expectation for this role will be ensuring effective, timely and high-quality maintenance and development of the automation portfolio on the global level for GBT.
The objective of the role is to support the Travelport + migration

Qualifications :

Primary skills: Good knowledge of GDS
Minimum of 5 years of Business Travel experience required.
Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives/projects).
Prior experience working with COMPLEAT/Robotics or analyst preferred.
Data-driven

Skills:

Minimum of 3 years of Business Travel experience required
Good understanding of online as well as offline business
Good knowledge of GDS (Travelport/Galileo)
Prior experience working with COMPLEAT/automation travel systems or business analyst preferred
Ability to identify underlying issues instead of symptoms reported by users
Strong skill in tracking and managing own work
Data driven
Ability to create, update and analyze metrics
Provide root cause analysis for problems, identify and implement fixes
Good interpersonal skills to guide and influence cross-functional teams
Be comfortable with working in a metrics and SLA driven environment
Project management disciplines
Problem management consulting

Main Activities:

Troubleshooting Identify root cause and develop solutions within a timely manner
Development provide development support during projects and/or product enhancements
Write COMPLEAT development requirements, Design & Build solutions

Senior Analyst Business Systems

Business Systems Analyst