Job Purpose

The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They liaise closely with editorial colleagues on the set up of the arrangements and the maintenance with invoicing, renewals, address updates and the setup of the required online access.

Key Accountabilities

Processing credit card payments from society members
Managing the returns process
Processing member claims
Updating Sales force with invoice links
Managing member list tracking process in Sales force
Uploading member lists onto the fulfilment system
Knowledge of all relevant business applications
Ticket management/query handling via Fresh Desk with satisfaction
Actions the proper procedures to resolve issues
Maintaining the SLA of process
Prepare daily productivity report of the work done
Executing SAGE Lean principle
Support work in the other vertical too (cross functioning) during lean time

Skills, Qualifications & Experience

Excellent customer service and administration skills
Effective written and verbal communication skills
High level of attention to detail
Excellent organisation and time management
Ability to work under pressure and to deadlines
Ability to work as part of a team
Able to work using own initiative
Computer literacy including Excel skills and a working knowledge of Microsoft packages
Good numeracy skills
Graduate/postgraduate with business experience, proven work experience and transferable skills relevant to the role

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.

Learn about Sage | About our companies | Open editor positions

Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.

Analyst Society Support: Journal Subscription Management