Operating Systems, Debugging Tools, Log Analysis, Atocha, service logs, generative AI applications, technical root cause analysis, IntelliOps, First Responder Agent, TARS, prompt engineering for large language models, AI-powered monitoring tools, LLM trace, AWS networks, APD, code-level understanding

Rest Apis, Microsoft SQL Server or PostgreSQL, Application logs and error messages, Software testing QA, SaaS applications, Postman or similar API tools, Browser developer tools, ERP or business software, Azure or AWS, Basic SQL querying, SQL and relational databases, Ticketing and issue-management systems

Windows Server, Group Policy, Office 365, Print Server, Mint, pacs, OsiriX, Active Directory, Cloud administration, Ticketing and remote management systems, Adobe Acrobat, MS Teams, Scripting automation, Microsoft O365, Sharepoint, Zoom, Citrix VDI

Kibana, Curl, Apis, Networking Concepts, Json, Dns, Debugging Tools, Firewalls, Postman, SIP protocols, latency, cloud platforms, HTTP methods, VSIP, ports, webhooks, SIP call flows

ticketing systems , Cli, PowerShell, Windows, Desktop Support, Mac Operating Systems, Virtual Machines, Azure Ad, Linux, Storage Accounts, Logic Apps, remote support tools, Microsoft Azure services, desktop and mobile device management solutions

Printers, Windows OS, Ticketing Tools, Laptops, Office 365, Microsoft Outlook, desktop systems

Linux, Operating Systems, Windows, Ms Office, networking fundamentals, enterprise hardware, computer hardware components, ticketing ITSM tools

snowflake , System Maintenance, Azure Data Factory, Incident Management, Sql, Service Requests, Data Pipelines, Alerting, Power BI Gateway, Monitoring, System Log Analysis

Microsoft Endpoint Configuration Manager, Powershell Scripting, Third party patching tools, Intune Co Management, Endpoint security integrations, Windows 10 11 Enterprise OS, Application Packaging MSI EXE MSIX, VDI environments Citrix AVD, SCCM Client troubleshooting and log analysis