Job Description

JOB DESCRIPTION

Product Specialist

Finance

REPORTS TO	America's ERP Operations Director	DEPARTMENT	Systems & Applications
COMPANY	Vertiv	LOCATION	India / Pune

1. POSITION SUMMARY

Drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.

The Finance Product Specialist will support the following areas:

General Ledger
Sub Ledgers
- AR / AP / PO / Inventory / Projects / Cash Management
Fixed Assets
Taxes
Revenue Recognition
Other Finance related areas

2. KEY RESPONSIBILITIES

Design and deliver enhancements and process improvements to ERP systems
Translate business requirements into scalable, standardized solutions
Ensure enhancements are aligned with regional and global strategies
Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
Identify and eliminate duplicated or overlapping processes and solutions
Provide expert-level support on complex, non-standard, or recurrent tickets
Analyze root causes of recurring issues and convert them into enhancement backlog items
Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

3. KEY PERFORMANCE INDICATORS (KPIs)

Application Stability	Maintain and improve system reliability and uptime
Project Success	Deliver enhancements and projects on time, on scope, and on budget
% Time on Projects	Maximize time allocation toward strategic enhancement and convergence initiatives

4. KEY INTERACTIONS

Stakeholder Information Flow

Stakeholder

Information Exchange

Direction

Product Owner	Architectural guidelines & product-specific priority guidelines	Inbound
Product Owner	Detailed functional design	Inbound
Product Owner	Regional process and ERP configuration implications	Outbound
Second-Level Support	Critical ticket escalation	Inbound
Second-Level Support	Specialist expertise support for critical tickets	Outbound
Tech Factory	Delivery priorities (Run / Enhance / Converge)	Outbound

Governance Touchpoints

Cadence

Meeting

Objective

Weekly	Enhancements & Demand Review	Prioritize enhancements, review progress, & validate alignment with business
Bi-Weekly	Second Level Enablement & Escalation Review	Review escalations, validate knowledge gaps, and define industrialization actions
Monthly	Product Governance & Roadmap Alignment	Align regional roadmap with global strategy and assess value delivery

5. MINIMUM QUALIFICATIONS

Experience

5+ years of experience in ERP systems implementation, support, or product management
Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
Track record of translating business requirements into scalable technical solutions

Technical Expertise

Oracle E-Business Suite - Strong functional knowledge and configuration experience
ServiceNow - Proficiency in ticket management, workflows, and knowledge base management
SharePoint - Experience with documentation, collaboration, and knowledge sharing platforms
Understanding of ERP convergence methodologies and global template design

Professional Competencies

Strong analytical and problem-solving skills with ability to identify root causes
Excellent communication skills with ability to engage both business stakeholders and technical teams
Consultative mindset with ability to provide structured, expert-level guidance
Ability to balance regional business needs with global standardization objectives
Project management skills with ability to manage multiple enhancement initiatives simultaneously
Knowledge transfer and mentoring capabilities (for Senior level)

6. ABOUT VERTIV

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extends from the cloud to the edge of the network.

7. EQUAL EMPLOYMENT OPPORTUNITY

Vertiv is an Equal Opportunity/Affirmative Action employer. We embrace equal opportunity for all applicants and colleagues regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Vertiv Co. . Systems & Applications . Confidential

Application Development & Support Specialist