AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Become a thought leader and team member of an established and growing Elite ServiceNow partner. Being part of an elite team, you will take your career to the next level. Members of our Intelligent Operations team have the opportunity to work within our ServiceNow practice and enhance their skill set, by learning and leveraging not only ServiceNow but the other technology partners in our portfolio. This allows our team to develop the proper solutions to meet our customer's desired business outcomes.

Our customers may be new to the ServiceNow platform, replacing an existing solution, have extended ServiceNow solutions or created high-value business processes using the ServiceNow platform, to support their journey towards digital transformation. The ideal candidate is an independent, self-driven thought leader, who enjoys interfacing with customers and desires to drive innovative business solutions by applying their technical and business skills.

This role partners with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes. The Senior ServiceNow Pre-Sales Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.

Responsibilities

Drive innovative business solutions and digital transformation with our customers
Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.
Architect solutions on the ServiceNow platform both independently and collaboratively
Demonstrate live to customers and prospects the ServiceNow platform highlighting it's features and functionality
Conduct business process and/or technical workshops that may include enablement sessions.
Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform
Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
Thrive in a fast paced growing company
Develop documentation, pricing and statements of work for customers
Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome
Obtain and maintain pre-sales ServiceNow certifications for the different product lines available

Qualifications

7+ years experience as a solution/sales engineer or a consultant for a software company
College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
Strong functional knowledge of the ServiceNow platform across multiple modules
ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
Working knowledge of Agile/Scrum methodology.
Passion for problem-solving to solution selling
Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies
Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
Deep insight on technical architectures, IT products and product positioning
ServiceNow certifications and accreditations are strongly desired
Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc. a plus
Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus
Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus
Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits Include

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Presales Solutions Architect - ServiceNow