Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Based Service Management Process Design

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
Support junior team members by sharing knowledge and providing guidance on technical challenges.
Participate in continuous improvement initiatives to enhance service management processes and operational workflows.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
Strong understanding of incident and problem management methodologies within cloud environments.
Experience in creating and managing Requests for Change and maintaining comprehensive knowledge base documentation.
Ability to collaborate effectively with vendors and cross-functional teams to resolve complex technical issues.
Familiarity with tools and platforms used for service management and operational monitoring.
Excellent analytical and problem-solving skills to support operational stability and service excellence.

Additional Information:

The candidate should have minimum 3 years of experience in Cloud Based Service Management Process Design.
This position is based at our Bengaluru office.
A 15 years full time education is required.