Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system functionality and user experience.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation of processes and solutions to enhance team knowledge.
Engage with stakeholders to gather requirements and feedback for system improvements.

Professional & Technical Skills:

Must To Have Skills: Proficiency in EPIC Systems.
Strong analytical and problem-solving skills to diagnose and resolve software issues.
Experience with system monitoring tools to ensure optimal performance.
Ability to collaborate effectively with cross-functional teams to implement solutions.
Familiarity with software development life cycle and application support best practices.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.
This position is based at our Bengaluru office.
A 15 years full time education is required.