Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation of processes and solutions to enhance knowledge sharing within the team.
Engage with stakeholders to gather requirements and provide feedback on system performance and user experience.

Professional & Technical Skills:

Must To Have Skills: Proficiency in EPIC Systems.
Strong analytical skills to diagnose and resolve software issues effectively.
Experience with troubleshooting and debugging applications in a complex environment.
Familiarity with system integration and data flow between various business applications.
Ability to communicate technical information clearly to non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.
This position is based at our Gurugram office.
A 15 years full time education is required.