Role - Automation Tools SME

Years of Experience - 8 to 12 years

Location - Bangalore

:Key Responsibilitie

sEUC Tools Architecture & Strateg

yOwn the architecture, standards, and technical roadmap for EUC tool
sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
.Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security

.
Nexthink Digital Employee Experience (Primary Responsibilit

y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
).Create real‑time dashboards and experience scores to monito
r:Endpoint performan
ceLogin and application experien
ceStability issues impacting production and engineering use
rsDevelop Nexthink campaigns fo
r:Proactive remediati
onAutomated fix
esUser engagement and notificatio
nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent

).
BeyondTrust / Bomgar Secure Remote Supp

ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
es.Configu
re:Secure session access (attended/unattend
ed)Jump clie
ntsCredential inject
ionSession recording and audit l
ogsEnable secure vendor and third‑party access in compliance with security polici

es.
Proactive, Preventive & Automation‑First Operat

ionsDrive shift‑left operations and preventive maintenance mod
els.Leverage EUC telemetry and automation
to:Reduce incident vol
umesImprove Mean Time to Resolution (M
TTR)Improve Service Desk effici
encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit

ies.
Integration with EUC & Security Ecos

ture.
Governance, Risk & Comp

tools.
Vendor, Stakeholder & Knowledge Man

endent.
Mandatory Technica

l skills
Preferred / Good‑to‑Ha

tegration