Ms Excel, Quality Auditing, Call Monitoring Evaluation, Reporting MIS, Root Cause Analysis, Performance Improvement, Process Improvement, Customer Experience Management, Stakeholder Management

Ms Excel, Reporting Tools, Call Monitoring Evaluation, Quality Auditing, Reporting MIS, Root Cause Analysis, Performance Improvement, Process Improvement, Customer Experience Management, Stakeholder Management

Ms Excel, Test Documentation, Manual Testing, JIRA, Sql, Sdlc, Confluence, Agile, Selenium, Scrum, Postman, Stlc, Data Analysis