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Purpose of the position

To conduct on-site assessments against the requirements of relevant standards or specifications
To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.

Key Responsibilities & Accountabilities

Undertake management system assessments in accordance with BSI requirements.
Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
To ensure client satisfaction with clients in your portfolio through effective audit delivery.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Plan/schedule workloads to make best use of own time, in compliance with law of the land. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues as requested.
Maintain and develop assessment skills and technical and management system standards knowledge.
Provide technical support to sales and customer service staff

Candidate specifications

Bachelor's degree or above in any field. Knowledge on Human Resource, labour, health and safety and applicable legal requirements.
Preferably qualified in Basic and Advance SA 8000 training course. Maintains APSCA CSCA status in good standing.
Minimum 4 years working experience in Manufacturing or Service Industry.
Commercial understanding of compliance industry, minimum 2 years quality system management
Knowledge of business processes and application of quality management standards
Good verbal and written communication skills and an eye for detail
Be self-motivated, flexible, and have excellent time management/planning skills
Can work under pressure
Willing to travel on business intensively
An enthusiastic and committed team player
Good public speaking skill will be considered advantageous

Key performance indicators

Delivery of man-days as booked in time and good quality work together with positive feedback from clients
Feedback efficiently to both clients and internal queries Timely submission of reports
Actively solve problems when needed with can do attitude
Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them Make excellence a habit
Help to avoid customer attrition by providing quality value added service and technical support

Travel Requirements

Regular travel required for on-site assessments.

Language Requirements

Proficiency in Business English (written and spoken).

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

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