Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Configuration Database & CI Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully designs effective resolutions, drawing upon extensive knowledge of the product and its functionalities. This position requires attentiveness to client needs and a proactive approach to problem-solving within a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve team processes and workflows to enhance overall efficiency.
Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Configuration Database & CI Management.
Strong knowledge of configuration management principles and best practices.
Experience in managing and maintaining configuration items and databases to ensure data accuracy.
Ability to analyze system configurations and troubleshoot issues effectively.
Familiarity with IT service management frameworks and their application in configuration management.
Excellent problem-solving skills with a focus on maintaining system integrity and availability.

Additional Information:

The candidate should have minimum 5 years of experience in Configuration Database & CI Management.
This position is based at our Pune office.
A 15 years full time education is required.