Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems within multiple system components and delivering timely resolutions. The position demands continuous engagement with complex environments to ensure seamless operation and support of essential applications, contributing to the overall stability and efficiency of business processes.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to streamline communication and coordination between cross-functional groups to enhance problem resolution efficiency.
Mentor junior team members by sharing knowledge and best practices to foster professional growth and team capability.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Network Infrastructures.
Strong understanding of network architecture, protocols, and security principles.
Experience with troubleshooting and resolving complex network-related issues.
Ability to analyze system logs and performance metrics to identify root causes.
Familiarity with network monitoring tools and diagnostic utilities.
Skilled in maintaining and optimizing network infrastructure to support business applications.

Additional Information:

The candidate should have minimum 8 years of experience in Network Infrastructures.
This position is based at our PDC3B - SEZ location.
A 15 years full time education is required.