Job Summary

We are seeking a results-driven Account Manager – SMB Sales to manage and grow relationships with small and medium-sized business (SMB) clients. This role requires a strong consultative approach, focusing on understanding client needs, delivering tailored solutions, and driving revenue growth through upselling and cross-selling. The Account Manager will also manage the full sales cycle, from lead generation to closure, while ensuring client satisfaction and long-term retention.

Key Responsibilities

Build and nurture strong relationships with SMB customers, serving as a trusted business advisor and primary point of contact.
Understand customer requirements, identify business challenges, and recommend tailored Apple and technology solutions to drive business outcomes.
Drive revenue growth through proactive account management, including upselling, cross-selling, and expansion opportunities within existing accounts.
Manage the end-to-end sales cycle, from prospecting and solution positioning to negotiation, closure, and post-sales engagement.
Collaborate with internal sales, pre-sales, operations, and support teams to ensure seamless solution delivery and exceptional customer experience.
Stay informed on market trends, competitor activities, and emerging technologies to effectively position products and services.
Represent the organization at customer meetings, industry events, trade shows, and networking forums to generate new business opportunities.
Maintain accurate sales forecasts, pipeline updates, and performance reports, providing actionable insights to management.
Adhere to company sales processes, policies, and compliance requirements while maintaining high standards of professionalism and integrity.

Qualifications & Experience

Bachelor's degree in Sales, Marketing, Business Administration, or equivalent work experience.
2–3 years of proven experience in SMB account management, consultative selling, or B2B sales.
Demonstrated track record of meeting or exceeding sales quotas.
Experience working with SMB clients, with an understanding of their unique needs and challenges.

Skills & Competencies

B2B / SMB Sales & Account Management
Solution Selling & Consultative Approach
Customer Relationship Management (CRM tools)
Strong Communication, Presentation & Negotiation Skills
Sales Prospecting & Pipeline Management
Results-Oriented, Agile, and Customer-Centric

Account Manager SMB Sales