Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation and reliability of essential applications. The position demands continuous engagement with multiple system components to maintain optimal performance and minimize disruptions, contributing to the overall stability and efficiency of business processes.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system reliability and operational efficiency through innovative approaches.
Mentor and support junior team members to foster professional growth and knowledge sharing.
Coordinate cross-functional communication to ensure alignment on incident resolution and system improvements.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Site Reliability Engineering.
Strong knowledge of system monitoring, incident management, and root cause analysis techniques.
Experience with automation tools and scripting to enhance operational workflows.
Ability to design and implement scalable and resilient infrastructure solutions.
Familiarity with cloud platforms and container orchestration technologies.
Skilled in performance tuning and capacity planning to support business continuity.

Additional Information:

The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
This position is based at our Bengaluru office.
A 15 years full time education is required.