Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Assoc Manager

Qualifications:Bachelor's degree with Finance specialization

Years of Experience:10 to 14 years

About Accenture

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What would you do The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client's Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.

What are we looking for Educational Qualifications

Business or Finance Graduates Others
Relevant years of experience
Written and spoken ability to communicate in English for Accenture interaction
Attention to details
Must be a good team player
Excellent customer service
Responsibility and accuracy in the completion of received tasks
Flexibility, especially in the period of month quarter year end closing
Excellent interpersonal and communication skills
Time management and organization skills
Ability to work in a multicultural and diverse environment
A natural ability to adapt to change
Excellent working knowledge of MS Office
Demonstrates the ability to work as part of a team Working Conditions
Moderate to no travel depending on project involvement.
Open for flexible shifts ( Day and night )
Overtime and On-Call may be required.
Client holidays are observeds Roles and Responsibilities:
Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies
Follow and execute activities assigned by the Collections Team Lead.
Responsible for calling, emailing, & making payment arrangements with customers
Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters
Ensure the completeness and accuracy of invoices in the AR system.
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives
Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters
Responsible in responding all internal & external emails within agreed TAT
Escalate unresolved issues to management timely and follow through with issues until the final resolution