business software , remote troubleshooting , Azure Active Directory, Intune, IT support and service management processes, Microsoft Windows operating systems, Windows 11 end-user client applications, TCP/IP networking, asset management tools, Microsoft Entra

IT security, Outlook, networking fundamentals, Microsoft Windows operating systems, Office applications, endpoint protection, Microsoft 365 applications, OneDrive, IT asset management processes, Sharepoint, Teams, Access Control, wireless connectivity troubleshooting, compliance requirements, asset lifecycle administration

Hardware And Software Troubleshooting, server and network administration, IT service delivery and support processes, IT asset lifecycle management, backup monitoring and remote support tools

network infrastructure, Wan, Security Compliance, Monitoring Tools, Dns, VLAN, Itil, routing, DHCP, Microsoft 365, Firewall, Iso 27001, Vpn, Lan, Wireless, backup services, switching, Active Directory, endpoint management, virtualisation platforms, service desk operations