analytical skills to diagnose and address system malfunctions, troubleshooting and resolving software issues within enterprise applications, familiarity with monitoring tools and incident management processes, Epic Systems

Linux Operating System, Remote support tools, SQL databases

Sql Queries, Dml, SQL Server, Ddl, Incident Lifecycle processes

Confluence, MySQL, Sql Server 2005, Rdbms Concepts, Jira, Sql, source control systems

Operating Systems, Debugging Tools, Log Analysis, Atocha, service logs, generative AI applications, technical root cause analysis, IntelliOps, First Responder Agent, TARS, prompt engineering for large language models, AI-powered monitoring tools, LLM trace, AWS networks, APD, code-level understanding

Rest Apis, Microsoft SQL Server or PostgreSQL, Application logs and error messages, Software testing QA, SaaS applications, Postman or similar API tools, Browser developer tools, ERP or business software, Azure or AWS, Basic SQL querying, SQL and relational databases, Ticketing and issue-management systems

remote troubleshooting , Data Visualization, Predictive Analytics, Problem Solving, Customer Support, Active Listening, Communication, Power Monitoring