ticketing systems , release management, Powerapps, JIRA, Incident Management, Servicenow, Bug Tracking, Sap Mdg, operational KPIs, data mapping concepts, data governance operating models, backlog release success, Sops, low-code no-code solutions, application platform support, incident SLA, governance frameworks

Scripting, Github, Powershell, Networking, Cloudformation, Automation, Microservices, Devops, ARM templates, Gcp, Azure Cloud, Terraform, Identity Management, Python, Kubernetes, Deployment Manager, Disaster Recovery, Observability, Governance Frameworks, Business Continuity

Ticketing Tools, Incident Management, Service Request Management, Standard ServiceNow workflows, Portal navigation, Troubleshooting, ServiceNow platform, Integration Flows, Authentications Method, Knowledge Management, ITIL concepts, User access issues

Ticketing Tools, Incident Management, Service Request Management, User access issues, Knowledge Management, ITIL concepts, ServiceNow platform, Standard ServiceNow workflows, Integration Flows, Portal navigation, Troubleshooting, Authentications Method

Databases, Data Management, Data Migration, Data Governance, data governance frameworks

Iso 27001, Vendor assessment, CTPRP, Customer assurance programs, Risk Management, SIG Shared Assessments, It Governance, Control Frameworks, Cobit, CTPRA, nist, SOC reports, Sox