Additional Information

Job Number26001829

Job CategoryFood and Beverage & Culinary

LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 VIEW ON MAP

ScheduleFull Time

Located RemotelyN

Position Type Non-Management

Job Summary

To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests relationship and trust, conduct effective training for associates.

Job Duties And Responsibilities

Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs.
Responsible for the outlet's profit and loss statement with Restaurant Manager.
Responsible for department's controllables in relation to revenue with Restaurant Manager.
Responsible for asset management of outlet and facilities.
To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them.
Responsible for all accounting and billing procedures in the outlet.
Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager.
Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager.
Ensure efficient management and supervisory scheduling.
Represent the outlet in all day to day operational needs.
Enforce operating standards/use records and to change, update and improve on a regular basis.
Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly.
Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly.
Responsible and maintain safety and hygiene standards in the outlet at all times.
Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.
Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage.
Train, supervise, coach and counsel associates when necessary.
Train & Coach :
Marriott Brand Standard
LSOP
Service Standard
Always update and maintain all SOP's and LSOP's.
Conduct preventive maintenance inspection on a monthly basis.
Promote inter-departmental relations through open communication channels.
Practice open door policy in handling associates.
To be aware of the competitors in the market and complete a competition analysis on a quarterly basis.
Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc.
Attend the following meetings together or in the absent of the Restaurant Manager:
Weekly Food & Beverage meeting
Fortnightly Leadership meeting
Conduct the following meetings together or in the absent of the Restaurant Manager:
Conduct Weekly Team Meeting
Conduct daily/weekly menu class
Use Total Quality Management as a way of improving standards and service for our guests and internal customers.
Lead by example, adopting a hands on approach in order to motivate our associates to excel.
Understand Marriott Core Values and always ensure the well-being of an associates.
Comply with any reasonable request by an Executive Committee Member.
Practise Marriott's Principles of Hospitality at all times.
Don't expect – inspect.
Be an optimistic team player and always have a Can Do Attitude or Going the Extra Miles
Cash/Bank Handling:
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
Any other duties as may be assigned from time to time.

Job Requirements

Minimum Diploma in F&B/ Hospitality or equivalent.
At least 3 years of relevant experience in F&B Operations with supervisory experience.
Support and assist in daily operations.
Knowledge of computer software (i.e. Microsoft outlook, Microsoft Excel, POS systems, and other hospitality technology systems).
Ability to communicate in Mandarin to support daily operations and effectively liaise with Mandarin-speaking guests.
Great teamwork and a scalable service culture.
Strong communication and interpersonal skills.
Calm under pressure in a fast-paced environment.
Problem-solving and quick decision-making skills.
Service-oriented.
Financial knowledge in budgeting, cost control, reporting.
Ability to manage the restaurant's food & beverage menu and pricing.
Positive attitude, flexibility and open to work weekends and/or public holidays.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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