Description

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

Responsibilities

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Perform QC and conduct refresher trainings with the team on best practice sharing
Highlight and address issues with the technical teams related to the discrepancies with the ERP system

Job requirements

Excellent written and verbal communication skills with strong customer service focus
Ability to prioritize, multi-task and work with minimal supervision
Drive for continuous learning and self-development
Flexibility to change as per the changing requirements of the business
Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service
Intermediate knowledge of Excel – including working with pivot & formulas
Flexible to work in late evening/night shifts

Key job responsibilities

Excellent written and verbal communication skills with strong customer service focus

Ability to prioritize, multi-task and work with minimal supervision

Drive for continuous learning and self-development

Flexibility to change as per the changing requirements of the business

Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service

Intermediate knowledge of Excel – including working with pivot & formulas

A day in the life

Master's degree or above in finance, accounting or related field

3+ years of Accounts Receivable or Account Payable experience

B2 certification must

Basic Qualifications

Master's degree or above in finance, accounting or related field
4+ years of finance experience
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
B2 certification must

Preferred Qualifications

3+ years of Accounts Receivable or Account Payable experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI - Maharashtra

Job ID: A10502280

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