Role / Job Description.

· Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers

· Consult customers on solutions generating value for their use cases

· Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system

· Work with application equipment to provide solutions to enhance customer adhesive related processes

· Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues

· Reports on quality issues / customers claims to relevant parts of the organization (incl. CCMS/ACE)

· Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions

· Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)

· May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers

· Responsible for products application / technical training and coaching of field sales forces and customers

· Responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members

· Promote internally SBU innovations and best learnings cross accounts

· Recommend and implement process improvements in adhesive dispensing, curing, and bonding techniques to increase yield and reduce costs. Use appropriate tools (Leverage Point) to develop and present value proposition to customer

· Take ownership of regional lab and lab maintenance in accordance with standard.

Skills

Minimum 7+ years in adhesive applications within aerospace / rail / aviation / defense industry (e.g., Aviation MRO products, Structural adhesives, Structural pastes, aviation electronics solutions).
Experience working in Aviation and Rail industry will be added advantage.
Ability to work independently, communicate with laboratory members, and maintain organized records/reports.
Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management.
Solution oriented and ability to work as a team.
Advanced user of MS Office applications Ability to understand products associated with assigned technologies.

Application Engineer