Job Description

American Express is on a journey to provide the world's best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

As an Associate- Digital Product Management, colleague to responsible to deliver key data solutions for the Commercial Data Platform by analyzing and mining data, conceptualizing capabilities, creating proofs of concept and prototypes, driving automation, and partnering with Technology teams to build scalable solutions for Transaction 360, GDR, and related data products.

Responsibilities

Support the delivery of Transaction 360, GDR, and related data products by gathering requirements, analyzing data, and coordinating with Technology teams.
Translate business needs into clear user stories, functional requirements, and acceptance criteria.
Analyze datasets to identify trends, gaps, data quality issues, and opportunities for improvement.
Assist in creating proofs of concept, prototypes, and automation opportunities for data products.
Partner with business, product, technology, and data governance teams to support solution delivery.
Maintain product documentation, process flows, requirement documents, and status updates.
Track delivery progress, risks, dependencies, and open items, and communicate updates to stakeholders.

Qualifications

Required Qualification

1-3 years of experience in a product role for data-based analytics solutions or capabilities, with demonstrated skills in data and process automation.
Bachelor's or advanced degree in Computer Science, Information Technology, Information Management, Statistics, or a related discipline from a premium institute.

Functional Skills And Capabilities

Basic understanding of product development and solution delivery.
Experience working in agile delivery teams and ability to write clear requirements, user stories, and process documentation.
Ability to perform basic root cause analysis and follow through on issue resolution.
Interest in automation and continuous improvement.

Technical Skills And Capabilities

Data manipulation with large and complex datasets
Strong proficiency in SQL, RDBMS Concepts, GCP, or Big Data technologies such as Hive.
Understanding of data architecture, metadata management, and data lineage concepts.
Basic Python with Gen AI proficiency.
Experience in data governance, data management, data compliance, or related tools.
Familiarity with data protection regulations and best practices for data retention and access management.

Soft Skills

Strong documentation and report-writing skills.
Effective interpersonal and communication skills for cross-functional collaboration.
Problem-solving mindset with attention to detail.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Associate-Digital Product Management