About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Be the Second Line of Defence for CFRM & Collections functions and manage the Key Asset Quality, Product Risk & Operational Risk metrics for the Organization. Lead the Governance of the Enterprise, Operational & Vendor Risk Management framework. Closely co-ordinate with SBI Card's Senior Management Team, various functions and SBI A&S and Risk teams for implementation of the enterprise Risk management framework.

Role Accountability

Credit Risk Management:

Ensure all Credit Risk Parameters are in line with Board Approved Risk Appetite as well as SBIC Internal benchmarks.
Monitor Key Risk indicators and early warning triggers on Asset Quality and ensure ongoing portfolio monitoring to identify and flag-off any areas of concern on a timely basis, for corrective action.
Review and monitor the performance and early delinquencies of the Portfolio at various cuts and recommend corrective Actions in consultation with Credit & Collections team.
Develop the Credit Risk policy encompassing Policy parameters and broad guidelines in line with overall Risk Appetite for Retail Pre-Acquisition, Corporate as well as Portfolio Management.
Prepare Quarterly Investor reports & FAQs on Asset Quality for sharing during the investor / shareholder meetings. Represent the SBI Card Risk team in the regulator Investor meets in SBI Card office or virtually.
Prepare the Quarterly & other regular updates on Asset Quality & Enterprise Risk for the Board & its Committees (RMCB & ACB). Participate in the monthly RMCB update on Asset Quality.
Prepare the Plan / MoU for Credit cost for SBI Card, building in various parameters of Asset Quality from Acquisition & Collections standpoint as well as Macro-economic factors.
Lead the Quick Mortality Committee, review the Quick Mortality and Fresh NPA flows and feed the learnings back into Credit & Collection practices. Coordinate with concerned functions to ensure that the findings / observations are actioned / rectified.
Perform Testing & Monitoring of the new acquisitions and the portfolio to ensure all new acquisitions & portfolio actions are in adherence to credit policies and highlight deviations or rectifications required, if any.
Work with Credit Bureaus to benchmark SBI Card portfolio with Industry and identify segments of opportunity and risk.
Review and recommend limits on the SBI Card exposure to Counterparties including OEMs, Merchant, Co-Brand Partners and other service providers for Subventions, Cashbacks, Reward Redemption & other services. Establish & continuously monitor & update the management for any limit breaches on these limits and take corrective action.
Lead the Portfolio Strategy Committee (PSC) reviews, giving an all-round view of the portfolio performance by various cuts & segments and recommend segments for appropriate action.
Co-own Credit & Collections Policies and conduct the gap assessment of board approved policies / processes viz. a viz. Regulatory requirements
Create benchmarks for segment level acquisitions and monitor monthly / weekly performance against these and flag off any deviations.
Identify accounts & coordinate for periodic NPA & Write-off Pool sale-off to asset reconstruction companies.
Be a part of the Committee for Approvers for Collections Settlements as well as the Credit Committee for Corporate Card proposals.
Appraise the PPRC proposals from Credit risk perspective & provide inputs.

Product Risk Management:

Ensure Product governace for New Product launches and Existing Products, through the evaluation on NPI proposals and regular reviews of the existing products through the NPI Committee.
Review and monitor the performance of various SBI Card Products and flag-off any areas of concern on a timely basis, for corrective action.
Ensure effective implementation of the New Product Introduction (NPI) Policy, with timely assessment of New Product Introduction proposals by the business team & put them up for NPI Committe's review.
Ensure periodic reviews of the existing products. Ensure the product performance from a Risk Metric performance standpoint is put up to management.
Ensure effective implementation of the Digital Payment Products and Services Policy in compliance to the Regulatory guidelines.

Enterprise Risk Management:

Frame Risk Appetite Statement (RAS) to meet the Enterprise Risk objectives, highlighting the governance and management structure required to identify, monitor and mitigate the company's overall risk profile including financial, operational, regulatory, reputational and strategic risks.
Develop Enterprise-wise Risk Management framework, practices, and policies to analyze and report enterprise-wide risks, manage risks & strengthen the enterprise Risk Management framework.
Ensure the organization's risk management policies and strategies are in compliance with applicable regulations, strategic imperatives and the relevant policies of the parent organization.
Ensure effective implementation of the organization's Risk Management Policy in accordance with Risk Appetite/ Risk Objectives and ISO framework. Ensures its compliance with regulations and alignment with SBI Policy strategically.
Convene the Enterprise Risk Management Committee (ERMC), Operational Risk management Committee (ORMC), New Product Introduction (NPI), Information and Cyber Security committee (ISC) and Vendor Risk Management Committee (VRMC) meetings, maintain their minutes and highlight risks within the company's business units and report these risks to the respective governing committees.
Ensure risk management tools like Key Risk Indicators, loss databases, scenario analysis, stress test, etc. are reviewed at regular intervals to align them to the evolving risk environment.
Review KRI performance against management approved thresholds and highlight red flags to risk committees.
Review Key risk library including risk thresholds annually and recommend for update to CRO and Risk Committees, as required.
Policy governance - Ensure policies are standardized, current and are reviewed annually. Policy review will entail stakeholders, PPRC and Board approval on the policies.
Develop frameworks and risk management programs to build risk proficiency and enhance organization risk culture. Create risk awareness and drive the Risk culture within the company
Responsible for implementation and refining of the Operational Risk Framework in the organization. This includes risk identification, control documentation, conducting workshops for RCSA, creating framework for independent testing control, validation, gaps reporting and monitoring residual risk.
Prepare Operational Risk & Control reporting materials and produce timely reports for executives, senior management, key stakeholders, and Risk Committees.
Ensure effective implementation of Vendor Risk Management Policy and Vendor Risk Management Framework in the organization.
Highlight vendor risks to the CRO and VRMC on a timely basis for discussion at relevant forums.
Participate in Group RCMC held by SBI A&S to represent SBIC and respond to the queries raised by SBI.

Measures of Success

Key portfolio Asset Quality metrics of GCC, GNPA should be within the MoU / Plan.
Quick Mortality rates should be within defined benchmarks.
Credit and Collection policy updates in compliance with Regulation and approved in a timely manner.
Testing and Monitoring of Credit Risk policy and new acquisition/portfolio action in line with Internal policy and Regulatory norms.
Setting up a strong Credit & Enterprise Risk team with relevant skill set, analytical abilities, industry, product knowledge and value system (self-driven, motivated and collaborative).
Identification of relevant Product Risks for appropriate action.
Completeness and timeliness in Board documentation, Timely reporting to Parent Bank
Highlighting open risks to risk committees on a timely basis
KRIs should be updated and within thresholds are as per risk appetite
Ensure smooth operations of the risk committees and ensure they are held at the required frequency and the meeting actionable are tracked for closure.
Board level Policies are reviewed by PPRC and approved by Board at the desired intervals.
Risk awareness programs design and implementation for the first line of defense.

Technical Skills / Experience / Certifications

Experience in Credit Risk, Collections & Enterprise / Operational Risk Management.
Good understanding of Key drivers of Asset Quality, Cards Portfolio & Collection Metrics.
Good data analysis skills, with ability to drive key insights & present the same effectively to come up with key actionable.
Strong Communication & Interpersonal Skills with the ability to effectively communicate across all levels of an organization and outside company boundaries.
Extensive knowledge of Enterprise Risk Management frameworks and principles
Excellent team handling skills, team management and development

Competencies critical to the role

Experience in different aspect of Credit Risk Management covering lifecycle of Card - Acquisition, Portfolio and Collections
In-depth understanding of the Asset Quality drivers, Credit & Collections metrics, ECL & Provisioning.
Understanding of Cards business P&L.
Interpreting data for driving business intelligence.
Ability to apply Risk Management techniques for risk identification, assessment, measurement and the monitoring of exposures that may threaten the organization and come up with recommendation for result-oriented solutions.
Understanding of COSO Internal Controls Framework and ISO 31000 framework.
Understanding of Basel III Operational Risk norms.

Qualification

Post Graduation / MBA

Preferred Industry

Banking and Retail Lending

Senior Vice President - Enterprise Risk Management