timeline development , contact center operations , avaya communication manager , Transition Management, Genesys, Resolving Client Issues, Customer Experience Consulting, centralized repository, Portfolio Analysis, month end reports, Ensuring Client Satisfaction, Promoting the Organization, Contractor Testing, Manage Consultants, Problem Diagnosis, Avaya, Engagement Planning, contact centre, Development

Project Management, Contact Centre Industry Best Practices, Call Centre Management

MS PowerPoint, Excel, financial services knowledge, Business Analysis, project management, Banking Process