Be a part of something BIG!

We are seeking a Senior Technical Project & Operations Manager to join the Software and Infrastructure team within the Enterprise Platforms product group. This role is responsible for leading the deployment and operational management of Telco Edge Cloud, GPU Private Cloud, and associated platform services.

You will work closely with cross-functional teams across development, product, business, and architecture to support end-to-end platform delivery and ongoing operations.

Make an impact by

Technical Project Management

Develop and execute project plans to ensure timely delivery of platform initiatives
Define project scope, objectives, deliverables, and timelines
Coordinate cross-functional teams to allocate resources effectively
Identify project risks and implement mitigation strategies
Provide regular updates to stakeholders, including project status and key metrics
Maintain accurate and up-to-date project documentation

Technical Operations

Develop and maintain incident response processes and procedures
Monitor incident resolution to ensure compliance with agreed service levels
Assess and prioritize incidents based on impact and urgency
Maintain detailed incident records for analysis and reporting
Conduct post-incident reviews to identify root causes and improvement actions
Collaborate with teams to implement preventive measures
Support customer communications, including operational reviews and reporting

Skills for success

Qualifications & Experience

Relevant certifications such as PMP, CPM, or ITIL
Demonstrated experience in technical project management and operations in cloud or telecom environments
Experience working in agile delivery environments

Technical Skills

Experience with at least two of the following hypervisors: VMware ESXi, OpenStack, KVM, Nutanix
Knowledge of networking technologies including BGP, OSPF, VXLAN, and L2/L3 concepts
Familiarity with firewalls and switches (e.g., Fortinet, Cisco, Juniper or equivalent)
Experience with server infrastructure (rack-mounted, HCI, or blade servers)
Proficiency in Linux operating systems

Core Competencies

Strong problem-solving and decision-making skills
Ability to communicate effectively with technical and non-technical stakeholders
Ability to collaborate across cross-functional teams
Ability to manage multiple priorities in a dynamic environment

Senior Technical Manager