Reporting to the Director of Marine Operations, the incumbent will be responsible for the leadership, hands-on guidance and optimization of the Terminal Performance, Scheduling and Regional Coordination Committee teams.

Accountable for problem resolution with the Terminals and other counterparties within and outside the company.
Maintains regular contacts with Network Execution, Stowage Planning, and Terminal Operators ensuring the most cost-effective and timely management of vessel operations.
Monitors terminal operations to ensure work is flowing in accordance with defined processes.
Focal point for emergency response and security issues at the port.
Represents Hapag-Lloyd interests at various committee meetings, where required.
Identifies opportunities for cost reduction and cost control.
Supports and promotes new business processes for smoother workflows, driving continuous improvement, and optimization of Terminal operations.
Responsible for driving the implementation and usage of Portchain Connect across all relevant departments.
Coaches and develops staff to execute all the required procedures and functions.
Provides training for staff on new systems, regulations, and requirements.
Make certain that all departmental and functional training requirements are fulfilled.
Responsible for terminal cost analysis and development in coordination with OPSS department, and measures and monitors vendors performances in close cooperation with the Director of Marine Operations.
Responsible for timely Terminal Performance Reports (TPFREP) as well as quality and accuracy checks. Use QlikView / Qlicksense to analyze performance deviations.
Ensure consistent application of Hapag-Lloyd policies to all personnel actions.
Responsible for timely maintenance of Ankeri related to Terminal specs/information.
Responsible for Berth planning activities within the regional scope assigned.
Responsible for overall coordination of Berth Planning, Terminal, and Hub Performance toward Network Execution and Stowage Planning.

Qualifications

Bachelor's degree in Marine Studies, Logistics, Supply Chain Management, or a related field, or experience as a Nautical Officer.
Proven experience in port and terminal management, with a focus on berth planning, port operations and hub management.
Strong knowledge of port operations, vessel scheduling, and terminal activities.
Excellent leadership and people management skills, with the ability to inspire and motivate a team.
Strategic mindset and the ability to develop and implement effective plans and initiatives.
Strong analytical and problem-solving abilities to drive operational improvements.
Excellent communication and negotiation skills, with the ability to build relationships with key stakeholders.
Knowledge of relevant regulations and industry standards in port and terminal operations.
Familiarity with port and terminal management software tools.
Ability to work effectively in a fast-paced, dynamic environment.
Fluency in Mandarin is required for this role to support business communication with clients and stakeholders.

Senior Manager, Terminal Performance