Responsibilities
About the Team
The Video Safety Operations – Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide.

Responsibilities
- Own and drive operational projects end-to-end, supporting the rollout of new product features, moderation processes, and workflow improvements across Video Safety Operations.
- Partner with cross-functional stakeholders including Product, Policy, Engineering, Data, and Operations teams to gather requirements, align on implementation strategies, and ensure successful execution.
- Design and improve operational workflows that support large-scale content moderation systems, identifying opportunities to simplify processes and improve efficiency.
- Support change management and feature launches, including implementation planning, process documentation, and operational readiness for new initiatives.
- Analyze operational data and workflow performance to identify bottlenecks, risks, and opportunities for automation or optimization.
- Track project milestones and implementation progress, ensuring stakeholders remain aligned and projects are delivered on schedule.
- Help scale global operational initiatives, working with regional teams to support various project launches.

Qualifications
Minimum Qualifications
- Bachelor's or above in Business, Operations, Economics, Computer Science, Information Systems, Public Policy, or a related field.
- Demonstrated ability to lead or manage complex projects, such as research initiatives, internships, consulting projects, or student leadership roles.
- Experience in a role involving strategic/analytical initiatives (project management, consulting, data analysis, or technical systems) and/or customer operations
- Excellent communication and stakeholder management skills, with the ability to collaborate across multiple teams and functions including engineering and technical teams
- Highly organized with strong execution and project management abilities, capable of managing multiple priorities in a fast-paced environment.
- Willingness to work with potentially graphic and objectionable content
- Excellent communication in both spoken and written English

Preferred Qualifications
- More than 2 years of experience in delivery management and content safety-related work.
- Capable of driving projects involving multiple businesses and roles for smooth progress and implementation
- Experience with machine learning concepts, LLM applications, or AI/ML product development

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Program Manager (Video Safety Operations, Product & Process Solutions - Video), Trust & Safety