Incident Management, Itil Framework, service request fulfillment, Agentic AI, ServiceNow IT Service Management, AI evaluation frameworks

Java, Apache Flink, Ibm Sterling Integrator, Prometheus, Spring Boot, Grafana, Sql, React, Postgres, Splunk, Python, Kubernetes, AWS-MSK, Confluent Kafka, Azure Event Hub

Rest Apis, Jira, Shell, change management, Slack, Python, Servicenow, Figma, Sso, Lucid Suite, Drive, Adobe Suite, Gmail, webhooks, TextExpander, Google Workspace Admin Console, Meet, API integrations, system diagnostics, ITIL practices, logs monitoring tools