Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is looking for you to lead day-to-day operations of a major shopping mall and mixed-use asset, managing M&E systems, tenant coordination, and asset improvements to enhance operational performance and tenant experience.

Responsibilities

Oversee daily operations of a large-scale retail-led development to ensure smooth functioning and tenant satisfaction
Manage building services and M&E systems to maintain uptime, regulatory compliance, and optimal performance
Lead internal teams and external contractors to deliver effective facilities management and maintenance services
Serve as the primary contact for retail tenants, coordinating fit outs, handovers, and ongoing tenant relations
Drive operational improvements and support asset enhancement projects to increase asset value and efficiency
Ensure compliance with statutory regulations, safety standards, and standard operating procedures (SOPs)
Manage budgets, service contracts, and vendor performance to optimize cost efficiency and service quality

Required competencies and certifications

Minimum 5 years of experience managing shopping mall or retail-led mixed-use assets
Proven background in property ownership, development, or property management companies
Demonstrated expertise in managing retail tenants and fit out processes
Strong working knowledge of building services and mall operations
Ability to lead teams and engage directly with stakeholders in a confident, hands-on manner

Preferred competencies and qualifications

Degree in Building Services, Engineering, Estate Management, or a related field

Other Information

Opportunity to own a high-profile retail asset with visible impact on operations and tenant experience
Exposure to asset enhancement and value-add initiatives with strong long-term career progression

Contact: [HIDDEN TEXT] for confidential discussions

Data collected will be used for recruitment purposes only, in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.

Operations Manager | Shopping Mall Operations (Retail Experience Essential)