In this role, you will be responsible for the successful end-to-end delivery of events hosted within the venue, including conferences, corporate events, and client functions. This role focuses on upselling opportunities, operational planning, on-site execution, and stakeholder coordination, ensuring all events are delivered safely, efficiently, and to the required quality standards in accordance with venue policies and regulatory requirements.

Manage the full event lifecycle within the venue, from initial planning and coordination through to on-site execution and post-event wrap-up.
Translate client and organiser requirements into operationally sound, venue-compliant event plans, while identifying opportunities to upsell venue services where appropriate.
Develop and manage event timelines, operational schedules, and on-site deployment plans.
Act as the primary point of contact for venue-related matters across all event phases, including build-up, live event days, and teardown.
Coordinate closely with internal teams (Operations, Facilities, Sales, etc.) to ensure aligned and timely event delivery.
Liaise with event organisers, contractors, and service providers to ensure all works comply with venue rules, safety standards, and approved timelines.
Identify opportunities to enhance event delivery through additional venue services, in collaboration with relevant internal teams.
Ensure all events comply with venue policies, safety regulations, and relevant statutory requirements, implementing necessary controls and approvals as required.
Proactively manage and resolve operational issues, conflicts, and on-site incidents, including escalation and crisis management where required.
Maintain accurate event documentation and records, including operational notes, feedback where applicable.
Any ad hoc duties as assigned by Reporting Officer from time to time.

Requirements

Minimum 3 years of relevant experience in a venue-based event, operations, or hospitality environment.
Strong understanding of venue operations, on-site event execution, and safety considerations.
Customer-oriented mindset, focused on delivering positive experiences while upholding venue standards.
Excellent written and verbal communication skills in English.
Proven ability to work effectively with multiple internal departments and external stakeholders.
Ability to multi-task and manage multiple priorities across concurrent events and timelines
Strong planning, organisational, and time management skills, with the ability to manage multiple events concurrently.
High level of attention to detail and sound operational judgment.
Resourceful, proactive, and calm under pressure in a live event environment.
Proficient in Microsoft Office applications (Word, PowerPoint, Excel).
Willingness to work flexible hours, including evenings and weekends, based on event requirements.

Executive/Senior Executive, Venue Event Services