Position Summary

The Business Analyst will be responsible for identifying and documenting business needs and helping to determine feasible solutions that align with organizational goals. This role will support functional transformation initiatives within the BFSI and Insurance sectors, ensuring effective stakeholder engagement and solution delivery.

Key Responsibilities

Capture and document business problems, value drivers, and detailed functional/non-functional requirements.
Translate business needs into clear solution requirements while assessing risks, feasibility, and business impact.
Analyze current business processes and data flows to identify improvement opportunities.
Maintain up-to-date documentation that aligns with project progress and scope.
Ensure full traceability of requirements from definition through delivery and testing.
Liaise with software developers and vendors to ensure requirements are understood and feasible.
Configure systems and document workflows using standard tools and practices.
Define acceptance criteria and coordinate user acceptance testing (UAT) to validate solution delivery.
Guide stakeholders through requirement clarification, scope alignment, and expectation management.

Special Challenges

Drive stakeholder alignment and secure requirement sign-off.
Manage scope to focus on high-impact requirements aligned with business objectives.
Effectively translate technical solutions into business language for stakeholder understanding.
Adapt to changes in project scope and help realign customer expectations.
Generate creative approaches to overcome business challenges.
Develop strong stakeholder relationships through trust and engagement.

Skills and Qualifications

Education

Bachelor's degree in IT, Computer Science, or Engineering (4-year program minimum).

Required Skills

Strong domain knowledge of BFSI and Insurance.
Familiarity with financial services processes and products (e.g., IB, loans, mutual funds, insurance).
Understanding of regulatory compliance standards (e.g., SEBI, RBI regulations).
Experience in Agile project delivery methodologies.
Strong documentation and communication skills.
Analytical thinking with attention to detail and a structured approach to problem-solving.
Ability to create business cases and perform cost-benefit analyses.
Knowledge of the current technology landscape and integration options.
Excellent interpersonal skills for stakeholder management and collaboration.

Preferred Skills

Certifications: CBAP, PMI-PBA (preferred); Lean Practitioner (an asset).
Experience with data analytics and visualization tools.
Familiarity with risk management, cybersecurity, and data compliance standards.
Basic technical exposure to tools like SQL, Microsoft Excel, Azure DevOps, and reporting platforms.

Tools & Technologies

Microsoft Excel
Azure DevOps
SQL (basic proficiency preferred)
Business analytics and visualization tools (e.g., Power BI, Tableau – preferred)
Knowledge of ERP or CRM platforms (optional)

Business Analyst BA GBS FT Implement