Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation of processes and solutions to enhance team knowledge.
Engage with stakeholders to gather requirements and feedback for continuous improvement.

Professional & Technical Skills:

Must To Have Skills: Proficiency in EPIC Systems.
Must Be Certified: EpicCare Inpatient Orders
Strong analytical skills to diagnose and resolve software issues.
Experience with system monitoring tools to ensure optimal performance.
Ability to collaborate effectively with cross-functional teams.
Familiarity with troubleshooting methodologies and best practices.

Additional Information:

The candidate should have minimum 3 years of experience in EPIC Systems.
This position is based at our Hyderabad office.
A 15 years full time education is required.