Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Microsoft Office, Incident Management, Service Delivery, Itil Processes, It Operations, Customer Support, Operational Coordination, Service Management, Service Reporting

Servicenow, SLA, It Service Delivery, Itil, Pmp, Project Management, ITSM tools, Stakeholder Management, Vendor Management

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Customer-Facing Technical Roles, Network Operations, Enterprise Connectivity Solutions, Problem resolution, Telco Network Infrastructure, SD-WAN

It Service Management, Service Delivery, Platform Operations, Hybrid on-prem cloud environments, ITIL Certifications, Sla Management

ITOM, Itsm, Jira, Itil, Servicenow, Major Incident Management, Itam, AI-Ops, SOP compliance, Escalation Management, IT governance frameworks, Service Desk Operations, SMAX

first-time resolution, workstation lifecycle support, ticket triage, major incident response coordination, knowledge base usage, service documentation, SLA OLA adherence, Root Cause Analysis, service delivery performance

It Service Delivery, Market Research, prospection, business networking, Processing referrals, Client Acquisition, Customer Satisfaction, Manage clients expectations, Customer Presentations, Value Added Services, Issue Support, improve customer service, producing proposals, Cold Calling, Promotion management, Quotations